These Terms and Conditions (“terms”) set out the terms which you are agree to when you use and/or shop from Kherut Perfumes website www.kherutperfumes.com (“site”). If you do not agree to any of these terms you must not use our site or shop from us.
Introduction / Who we are.
This website is operated by Kherut Perfumes Ltd. (registered in England with company no. 15205331) whose registered office is at 63-66 Hatton Garden, London, England, EC1N 8LE (“we”, “us”, “our”).
Use of the site
The site is directly solely at consumers who access this website from the United Kingdom and the site, and the products sold on it are accordingly only appropriate for use only in this location. You will be responsible for ensuring compliance with local laws if you are outside of the United Kingdom.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
Placing an order
When you place an order with us it forms an offer to purchase our goods. We will confirm our acceptance of your order when we dispatch the goods from our warehouse. At this point a contract based upon these terms is formed between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the goods, because we are unable to meet a delivery deadline you have specified or because we believe that the order has been placed contrary to these terms.
Making changes to your order
If you wish to make a change to the goods you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
Products
Goods and their packaging may vary slightly from their pictures. All photography is for illustrative purposes only and the actual item may vary in colour, design and size. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your goods may vary slightly from those images.
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (for example, due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping. Where your order contains multiple items, we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
Kherut Perfumes Ltd reserves the right to change, amend and update any information on this site at their discretion.
Prices
The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the price of the goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
From time to time, we may have a promotion which may involve a discount on the price of our goods. Please check the terms and conditions relevant to those promotions together with the following that shall also apply:
Payment options
We offer a range of payment options which you can find by clicking here. For goods, you must pay for before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
Delivery
We have a range of delivery options which you can select at the checkout. For details of the different delivery options, timescales, exclusions, and charges please see the Delivery page on the site.
Delivery costs are also clearly listed on our Delivery page and at the checkout (before your order is completed).
Please note that we use third party carriers to deliver the items to you and they may have their own rules regarding the delivery of products to you. Please note there may be circumstances beyond their reasonable control which means that they cannot deliver within the timescales stated (such as adverse weather conditions, changes in governmental rules or conflicts which may affect the logistics centre). In such case we or they will try and notify you as soon as possible.
If on delivery goods you have ordered are not contained within your delivery or the Goods are damaged, you should notify this as soon as possible to Customer Services and in any event within 72 hours of receipt of your parcel. In such case you must keep all packaging as you may be asked to return it.
If an item fails to arrive with you after being dispatched by ourselves, we have to wait for a period of 10 working days (7 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item. This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive. If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a re-delivery. Please note that any non-delivered items must be reported to us in writing or email within 7 days of dispatch. Any issue reported to us outside of this period we might not be able to refund or replace.
Returns
Email sales@kherutperfumes.com to start the return process.
We accept products back within 30 days for a refund or exchange. Our refund policy allows for returns within 30 days of receipt. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for the cost of return postage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
We do not cover the cost for return shipping.
Contacting us
You can contact us by writing to us at sales@kherutperfumes.com.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website.
OUR PRIVACY POLICY
Kherut Perfume Ltd is committed to protecting our visitors and customers privacy and fully comply with all applicable EU and UK Data Protection and consumer legislation. We value our visitors and endeavour to create an enjoyable and valuable experience for visitors to our web site. Kherut Perfume Ltd takes all measures to provide a safe, secure environment with security procedures in place to ensure proper storage and careful retrieval of information so that nothing improper happens to your personal information while under our control.
When you place an order at www.kherutperfumes.com, we may collect the following information in order to promptly and securely process your order: your name, telephone number, email address, billing address, delivery address and prices. We may also collect information about where you are on the internet, your browser type and the pages of our website that were viewed during your visit and any search terms that you entered on our website.
DATA PROTECTION PRINCIPLES
We are committed to being transparent about collecting and using your personal information and meeting our data protection obligations. Data protection laws say that the personal information we hold about you must be:
- Used lawfully, fairly, and transparently.
- Collected only for valid purposes that we have clearly explained to you and not used in any way incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary for the purposes we have told you about.
- Kept securely.
To ensure this happens, we are required under data protection laws to notify you of the information in this privacy notice. You must read this document before you begin interacting with us so that you understand how and why we will process your personal information.
