Delivery & Returns
Delivery
We have a range of delivery options which you can select at the checkout. For details of the different delivery options, timescales, exclusions, and charges please see the Delivery page on the site.
Delivery costs are also clearly listed on our Delivery page and at the checkout (before your order is completed).
We aim to dispatch your order within 48 hours (working days, Mon-Fri). During busy periods, we aim to dispatch your order within 72 hours.
Please check the shipping address provided. Your order may be delayed if you give an incomplete or incorrect address.
Please note that we use third party carriers to deliver the items to you and they may have their own rules regarding the delivery of products to you. Please note there may be circumstances beyond their reasonable control which means that they cannot deliver within the timescales stated (such as adverse weather conditions, changes in governmental rules or conflicts which may affect the logistics centre). In such case we or they will try and notify you as soon as possible.
If on delivery goods you have ordered are not contained within your delivery or the Goods are damaged, you should notify us as soon as possible and in any event within 72 hours of receipt of your parcel. In such case you must keep all packaging as you may be asked to return it.
If an item fails to arrive with you after being dispatched by ourselves, we have to wait for a period of 10 working days from the date of dispatch before we can offer a refund or redelivery of that item. This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive. If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a re-delivery. Please note that any non-delivered items must be reported to us in writing or email within 7 days of dispatch. Any issue reported to us outside of this period we might not be able to refund or replace.
Free Shipping
This offer is only available to customers in the United Kingdom and with any order above £30.00.
Returns
Email sales@kherutperfumes.com to start the return process.
We accept products back within 30 days for a refund or exchange. Our refund policy allows for returns within 30 days of receipt. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for the cost of return postage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven five to seven days.
We do not cover the cost for return shipping.
Contacting us
You can contact us by writing to us at sales@kherutperfumes.com.
